Terms and Conditions of Service

Sun Travel DMC

Welcome to Sun Travel DMC. These Terms and Conditions govern all services provided by our company. By using our services, you agree to the following terms.

1. Definitions

• Company: Refers to Sun Travel DMC.
• Client: Any individual or organization using the Company's services.
• Services: Includes but is not limited to guiding, transportation, concierge services, tour sales and full destination management solutions.

2. Scope of Agreement

These Terms apply to all services provided by Sun Travel DMC. Any service request from the Client implies acceptance of these terms whether explicitly stated or not.

3. Booking and Payment Policy

• All bookings must be made in writing (email, form etc.).
• A booking is considered confirmed only after written approval from the Company.
• Full payment is required at the time of booking.
• No services will be arranged until payment is received.
• Failure to pay on time may result in automatic cancellation without liability.

4. Cancellation and Refund Policy

Bookings are made on a firm basis due to advance planning of services and preparations made with our partners.

Therefore even if the client cancels the reservation for any reason the payment made will not be refunded.

This rule applies regardless of the reason for cancellation the booking date or any other circumstances.

By making a reservation you are deemed to have accepted this condition. This policy is necessary to ensure that planned services can be organized smoothly.

5. Service Modifications

We reserve the right to adjust services if necessary in situations such as:

• Severe weather
• Safety concerns
• Supplier related issues

Clients will be notified of any major changes in advance.

6. Liability Disclaimer

We are not liable for third party service failures or interruptions. The Company accepts no responsibility for:

• Loss of personal belongings
• Medical issues
• Delayed arrivals
• Visa or documentation problems

7. Insurance Coverage

• Travel insurance is not provided except where legally required.
• Our company holds the professional liability insurance that is mandatory for Class A travel agencies in Turkey.
• Clients are strongly advised to obtain comprehensive travel and health insurance before departure to cover possible health issues cancellations or personal risks.

8. Personal Data Protection (KVKK)

Your data is used solely for service provision and is never shared with unauthorized third parties.

According to the Turkish Personal Data Protection Law (KVKK) you have the right to:

• Access your personal data
• Request clarification or deletion
• Inquire about data processing methods

9. Dispute Resolution

All disputes will be settled under the jurisdiction of the Courts and Enforcement Offices of Aksu Antalya or the Company's officially registered location.

Clients agree to this legal venue upon booking.

10. Entry into Force

These Terms and Conditions become effective upon the Client's booking confirmation and remain valid throughout the duration of the service provided.

Contact Information

Sun Travel DMC
Kemerağzı Mahallesi Yaşar Sobutay Bulvarı Kundu Bazaar No:37 Aksu Antalya
Phone: +90 531 652 48 56
Email: [email protected]
Website: www.suntraveldmc.com